Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. A $10 restocking fee charge is applicable.

Once a diffuser has been filled with oil or turned on, it is considered used and is no longer eligible for return or exchange.

Fragrance oils are non-refundable. Due to the nature of the product, we do not accept returns on oils. However, we're happy to offer exchanges within 7 days of delivery. Oils must be unused. Return shipping costs are the customer's responsibility.

You will need receipt or proof of purchase. 

To start a return, you can contact us at hello@scentsociety.com. Please note that returns will need to be sent to the following address:

SCENT SOCIETY RETURNS                                                                                          15192 W Whitesbridge Ave.                                                                                      Kerman, CA 93630

If your return is accepted, it is customer's responsibility to ship items to the address above. Items sent back to us without first requesting a return and receiving approval will not be accepted.

Once you successfully submit a return,  You must bring your return to any USPS location within 5 days of successfully submitting your return. Please make sure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories, and documentation that were included when you received it. When returning a diffuser machine for exchange, please remove the fragrance oil from inside the diffuser before shipping it back, so as to not damage the internal mechanisms of the unit. 

You can always contact us for any return question at hello@scentsociety.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Email us your order number and a photo of item hello@scentsociety.com so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Point of Purchase

Only items that have been purchased directly from ScentSociety.com can be returned to Scent Society. Scent Society products purchased through other retailers, affiliates, or distributors must be returned in accordance with their respective returns and refunds policy.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit

When an item is returned for store credit, the cost of the return label is covered by us. Once your return is in transit, it will be processed and your store credit will be sent to your email address within 1-3 business days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@scentsociety.com