Frequently Asked Questions

 

About Scent Society

 

What is Scent Society?

Scent Society creates premium diffuser oils inspired by luxury hotels, designer fragrances, and refined everyday living. Our scents are designed to transform your space with a sophisticated, long-lasting fragrance experience.

 

Diffuser Oils

 

What are diffuser oils?

Diffuser oils are concentrated fragrance blends created specifically for cold-air diffusers. They disperse scent into the air without water or heat, providing a consistent and elevated fragrance experience.

 

Do your oils work in any diffuser?

Our oils are formulated for cold-air (nebulizing) diffusers for optimal performance. While many customers use them successfully in compatible devices, performance may vary depending on diffuser type and settings.

 

Do I need a diffuser to use the oils?

Yes. Our diffuser oils are designed specifically for cold-air diffusion systems and are not intended for topical use or traditional oil burners.

 

How strong are the scents?

Our fragrances are designed to be noticeable yet refined — similar to the scent experience found in luxury hotels. Scent intensity can be adjusted using your diffuser settings.

 

How long does a bottle last?

Longevity depends on diffuser intensity, usage schedule, and room size. Average estimates:

 

  • 20ml: several weeks of regular use

  • 50ml–100ml: 1–2 months of use

  • Larger sizes: multiple months depending on settings

 

Are your oils safe to use around pets?

We recommend using diffuser oils in well-ventilated areas and following your diffuser manufacturer’s guidelines. If you have pets with sensitivities, consult your veterinarian before use.

 

Are your oils phthalate-free?

Yes. Our diffuser oils are crafted using high-quality fragrance blends designed for clean diffusion and consistent performance.

 

 

Orders & Shipping


Where do you ship?

Scent Society currently ships within the United States only.

 

Do you offer international shipping?

At this time, we ship exclusively within the U.S. as we focus on providing the best possible delivery experience for our domestic customers. International shipping may be offered in the future.

 

How long does shipping take?

Orders typically process within 1–2 business days. Most U.S. orders arrive within 3–7 business days depending on location.

 

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

 

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need assistance, please contact us as soon as possible and we will do our best to help before shipment.

 

 

Returns & Exchanges

 


Do you accept returns?

We accept returns on unused and unopened items within the return window outlined in our Returns Policy. Please visit our Returns page for full details.

 

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.

 

 

Diffusers

 


Do I need a Scent Society diffuser to use your oils?

While our oils are optimized for cold-air diffusers, they may be used in compatible nebulizing diffusers from other brands.

 

How do I clean my diffuser?

We recommend cleaning your diffuser periodically according to the manufacturer’s instructions to maintain optimal scent performance.

 

 

Contact & Support

 


How can I contact Scent Society?

We’re happy to help. Email us anytime at: hello@scentsociety.com

We typically respond within 1–2 business days.

 

 

General Information

 

Are your scents inspired by hotels or designer fragrances?

Yes. Many of our fragrances are inspired by iconic scent profiles found in luxury hotels and fine fragrances, reimagined for home scenting.

 

How do I choose a scent?

You can explore our collections:

 

  • Hotel Collection — luxury hotel–inspired scents

  • Designer Collection — fragrance-inspired scents

  • Signature Collection — original Scent Society creations